Some users report seeing the following error codes
when attempting to activate a Panorama serial number:
• System Problem Code: -7
• System Problem Code: -8
This problem is caused by a permissions issue on the root level of your hard drive. The problem occurred rarely in earlier versions of Mac OS (we would get one or two reports a year), but it seems to be more common in Lion (10.7), we are now getting 2 or 3 reports of this a week. We're working on developing a permanent fix for this issue, but for now, the solution is to enable and log on as the root user while activating Panorama. This is described by the steps below.
Most of the steps listed below are taken from this Apple tech note. These instructions are for Lion (10.7). If you encounter this problem on an earlier version of OS X please see the Apple tech note.
Enabling and using the "root" user
Part 1 - Enabling the Root User
1. From the Apple menu choose System Preferences....
2. From the View menu choose Users & Groups.
3. Click the lock and authenticate as an administrator account.
4. Click Login Options....
5. Click the "Edit..." or "Join..." button at the bottom right.
6. Click the "Open Directory Utility..." button.
7. Click the lock in the Directory Utility window.
8. Enter an administrator account name and password, then click OK.
9. Choose Enable Root User from the Edit menu.
10. Enter the root password you wish to use in both the Password and Verify fields, then click OK.
Part 2 - Logging on as the Root User
1. If you are logged in, choose Log Out from the Apple menu.
2. If you are logging in from a list of usernames with pictures, click Other.
3. In the Name field, type: root
4. In the Password field, type the password you defined in the steps above.
Now you should be logged onto the computer as root, so you can activate your panorama serial number.
Part 3 - Activating your Panorama Serial Number
1. Launch Panorama
2. Open Registration
3. Enter and submit your serial number
4. Verify that Panorama is now activated.
Part 4 - Finish Up
1. Quit Panorama
2. Choose Log Out from the Apple menu
3. Log back in using your normal user ID
You may now use Panorama normally.
• System Problem Code: -7
• System Problem Code: -8
This problem is caused by a permissions issue on the root level of your hard drive. The problem occurred rarely in earlier versions of Mac OS (we would get one or two reports a year), but it seems to be more common in Lion (10.7), we are now getting 2 or 3 reports of this a week. We're working on developing a permanent fix for this issue, but for now, the solution is to enable and log on as the root user while activating Panorama. This is described by the steps below.
Most of the steps listed below are taken from this Apple tech note. These instructions are for Lion (10.7). If you encounter this problem on an earlier version of OS X please see the Apple tech note.
Enabling and using the "root" user
Part 1 - Enabling the Root User
1. From the Apple menu choose System Preferences....
2. From the View menu choose Users & Groups.
3. Click the lock and authenticate as an administrator account.
4. Click Login Options....
5. Click the "Edit..." or "Join..." button at the bottom right.
6. Click the "Open Directory Utility..." button.
7. Click the lock in the Directory Utility window.
8. Enter an administrator account name and password, then click OK.
9. Choose Enable Root User from the Edit menu.
10. Enter the root password you wish to use in both the Password and Verify fields, then click OK.
Part 2 - Logging on as the Root User
1. If you are logged in, choose Log Out from the Apple menu.
2. If you are logging in from a list of usernames with pictures, click Other.
3. In the Name field, type: root
4. In the Password field, type the password you defined in the steps above.
Now you should be logged onto the computer as root, so you can activate your panorama serial number.
Part 3 - Activating your Panorama Serial Number
1. Launch Panorama
2. Open Registration
3. Enter and submit your serial number
4. Verify that Panorama is now activated.
Part 4 - Finish Up
1. Quit Panorama
2. Choose Log Out from the Apple menu
3. Log back in using your normal user ID
You may now use Panorama normally.